Q: I want to use your antibody for a particular application or species that isn’t listed on the product’s Technical Specification sheet. Will it work?
A: The worry-free antibody trial program is specifically tailored for this circumstance. The specification data sheet will include any applications or species that have been tested in-house. If we have not tested an application or a specific species, we will be happy to help guide you with your experiments. If the product does not work, we will issue you a credit for the product in exchange for your data.
Q: What is the appropriate dilution of the primary antibody for my application?
A: Appropriate dilution is best determined by each end user since application conditions may affect the optimum amount required. The correct dilution is best determined by titering the antibody for your application.
Q: Can you send me a protocol for a specific application?
A: Our website contains general protocols for various applications (Western blot, Immunohistochemistry, Immunocytochemistry, Immunoprecipitation, Flow cytometry, and others). These protocols are merely a starting place and need to be tailored for specific antibodies or sample types. If you can’t find what you need, please contact Technical Support for assistance.
Q: If the antibody I purchase does not work, how do I receive my credit?
A: To receive a credit, please contact our technical support staff, who will contact you for suggestions with troubleshooting steps and issue a credit if necessary.
Q: How long will it take to process the credit and how long will the credit be available on my account?
A: The credit will be processed immediately and will be available on your account for an indefinite amount of time. However, please try to use your credit within 3 months.
Q: What may I use my credit for?
A: You may use your credit towards the purchase of any other products from Enzo Life Sciences.
Q: Do I need to contact your technical support department within a certain amount of time in order to receive the credit?
A: Please contact us within 3 months of receiving the antibody.
Q: Will the shipping and handling charges be refunded if the antibody does not work?
Q: I didn’t use a trial code when I placed my antibody order; can I still apply for the credit?
A: Unfortunately, no. Only those antibodies purchased using the trial code are eligible for this credit.