COVID-19 - Customer Information
In these trying times, with the COVID-19 situation changing daily, the Enzo team has been monitoring the situation closely in order to provide you uninterrupted service.
As “scientists enabling healthcare,” our priority is supporting your research and laboratory needs now more than ever. We are open for business and ready to provide you with the solutions you need.
Combating the Global Crisis Together
Enzo has been accepting specimens for COVID-19 testing since early March. Working with our local and state governments, we have organized drive-through collection sites to help the fight in in our local community.
We are also making sure that the products you need for your research get to you as soon as possible. For those of you conducting COVID-19 related research, you can see our coronavirus related products here.
Manufacturing & Shipping
Our product manufacturing and shipping are running on a regular schedule. Your products will be at your lab bench by the time you need them, except where certain restrictions have been put in place by local governments. If there are any delays in delivery, we will be sure to notify you immediately.
Customer & Technical Support
Customer service will be available during regular business hours to help you with the ordering process.
Our technical support specialists will also be available during our regular hours to help you with your research needs and answer any questions you may have.
Please be sure to reach out to your local sales representative if you have any questions about our products. They are available via phone or email and ready to help!
The safety of our customers and employees is important to us. We have implemented a company-wide travel restriction for domestic and international travel. We urge you to put your health and safety first as well. Please know that we are all still here to assist you in any way possible - we're just a phone call or email away.
We will continue to monitor the COVID-19 situation and send out updates as needed. We are taking every precaution to prevent the spread of COVID-19 and will continue to do so following federal, state, CDC, ECDC, and WHO guidelines.
Please check the CDC or WHO website for information on COVID-19 symptoms, prevention, high risk groups, and more.
Wishing you and your loved ones good health.
Chief Commercial Officer